October 1, 2022

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Dwelling improvement scams top rated Tennessee’s 2021 checklist of shopper grievances | WJHL

KNOXVILLE, Tenn. (WATE) — The Client Affairs Division of the Tennessee Lawyer General’s Office claims home enhancement cons topped the checklist of problems created to the condition in 2021.

Common complaints provided incomplete work right after getting payment.

For example, Jim Lance shared with WATE how he compensated for numerous enhancements to be made on his lakeside residence in Jefferson County, but the operate was in no way accomplished by the primary property enhancement contractor employed.

“This was supposed to be our for good home,” Lance claimed in December. “We experienced carried out in depth research. Built many visits to the spot.”

In Grainger County, rats in John Kehn and Trista Vidales’ rental property developed a overall health hazard last March.

“Rats. There are useless rats all over the place,” Kehn said. “Here is a single proper right here. You can occur around in this article, this is plastic, up there. You can see the feces all the rat poop. This would have fallen down if I had not put plastic right here.

“They’re living in our partitions, in our basement. They’re tearing the insulation out of my partitions,” Vidales reported.

In 2021, the Tennessee Division of Shopper Affairs obtained 5,561 issues – a 37% improve – in contrast to 2020 when 4,053 problems ended up reviewed. The best grievance category involved house advancements, household repairs, and household warranty concerns with 787 issues remaining filed.

The prime a few categories saw the best yr-in excess of-12 months raises with household enhancement frauds increasing by 58%, landlord/tenant grievances growing by 61%, and overall health solutions and item grievances raising by 63%.

At No. 4 on the checklist is particular and specialist providers such as hairstylists, massage therapists and photographers. The point out suggests frequent problems incorporated the excellent of assistance, prices for solutions not gained, and complications redeeming reward certificates.

Rounding out the leading five was utilised car profits and promoting which provided challenges with refunds and returns. Quite a few problems were being about concerns with refunds and returns. In addition, for the to start with time, imposter cons cracked the top rated ten Customer Affairs record of grievances.

Issues can be created to the state on line at tn.gov/attorneygeneral.