June 25, 2022

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Property advancement scams top Tennessee’s 2021 list of customer problems

KNOXVILLE, Tenn. (WATE) — The Purchaser Affairs Division of the Tennessee Legal professional General’s Business office claims dwelling improvement ripoffs topped the record of issues designed to the point out in 2021.

Popular complaints provided incomplete do the job after acquiring payment.

For illustration, Jim Lance shared with WATE how he paid for quite a few improvements to be built on his lakeside dwelling in Jefferson County, but the operate was under no circumstances finished by the original home improvement contractor hired.

“This was meant to be our for good household,” Lance claimed in December. “We experienced carried out comprehensive analysis. Designed various journeys to the area.”

In Grainger County, rats in John Kehn and Trista Vidales’ rental dwelling developed a health and fitness hazard last March.

“Rats. There are lifeless rats in all places,” Kehn reported. “Here is 1 correct listed here. You can occur over below, this is plastic, up there. You can see the feces all the rat poop. This would have fallen down if I experienced not set plastic listed here.

“They’re dwelling in our walls, in our basement. They are tearing the insulation out of my partitions,” Vidales stated.

In 2021, the Tennessee Division of Buyer Affairs acquired 5,561 complaints – a 37% improve – as opposed to 2020 when 4,053 complaints were reviewed. The major complaint group incorporated property improvements, property repairs, and house warranty concerns with 787 problems getting submitted.

The leading 3 types noticed the optimum 12 months-more than-calendar year improves with house advancement ripoffs increasing by 58%, landlord/tenant grievances increasing by 61%, and wellness expert services and item complaints raising by 63%.

At No. 4 on the listing is personalized and specialist products and services which includes hairstylists, massage therapists and photographers. The state suggests frequent problems provided the excellent of support, fees for solutions not acquired, and complications redeeming present certificates.

Rounding out the top rated 5 was employed vehicle gross sales and promotion which involved challenges with refunds and returns. Quite a few issues had been about concerns with refunds and returns. In addition, for the first time, imposter cons cracked the prime ten Customer Affairs record of complaints.

Complaints can be created to the point out on the web at tn.gov/attorneygeneral.